Louisiana Pothole

Potholes? There’s an app for that on the way.

You know those statuses on Facebook about how you hate potholes and the city never fixes them? Well, now there might be an app for that.

by Mary Staes | October 23, 2018

You know those statuses on Facebook about how you hate potholes and the city never fixes them? Well, now there might be an app for that.

According to a report from NOLA.com, the city is negotiating a contract with a new software vendor that will open up new ways for residents to tell them about issues they’d normally call 311 for. It includes a new mobile app and answering complaints made via social media.

MORE: New Orleanians are crafty AF when ‘fixing’ pothole problems

The city’s 311 line is how residents can file various complaints with the city, including potholes, property violations and water leaks from fire hydrants. You can also reach out to 311 via Twitter.

The new system, spearheaded by Puerto Rico-based Rock Solid Technologies, would allow 311 operators to let people know when their complaints have been addressed, or why the city could not fix it, NOLA.com reported.

Officials told news organization they expect the new system to be available within 4-6 months, saying almost seven years of data needs to be transferred from 311’s old operators to Rock Solid Technologies.

Click here to read more about it on NOLA.com.

 

Mary Staes

Mary Staes

Mary Staes is Digital Content Lead for Very Local. She works with our freelancers and crafts content for our social media platforms and website. Before Very Local, she worked with CBS affiliate WWL-TV as a web producer and weekend assignment editor for about 4 years. She has also handled broadcast coverage for 160 Marine Reserve training facilities while she served as an active duty Marine. As a native New Orleanian, she takes being "very local" to heart. She loves being intertwined with the culture and figuring out how there are less than two degrees of separation between us all, whether we're natives or not.

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